I have been working since before I could drive, like most entrepreneurs, we start early. 10 years later and 20+ jobs worth of experience has served me well. Because I now understand that most companies are run by managers and bosses. The majority of businesses, from my experience fail in the leadership department.
Many of my experiences being employed by “the man” have involved some sort of discrimination, implying, I, the employee was “doing something wrong”. The essence of empathy is lacking majorly in most every business I’ve ever worked for.
The ability to retain and take care of your people who make up your business should be a number one concern when it comes to business owners. Yet, the lack of fidelity between managers and employees seems to widen the gap of empathy.
And if we look at the most thriving companies of our time, like Apple, Virgin, Amazon and Zappos, we find a company culture that welcomes failure. We find organizations who have opted to put their employees first, knowing that their employees will go above and beyond for their customers. I believe it was Richard Branson who is famous for saying “Take care of your employees, and your employees will take care of your customers”.
As we become a more connected world, our personal world’s are also becoming ever so closely connected. Our home life does affect our production levels. Our emotional well-being and ability to feel comfortable enough to articulate how we feel to our superiors in a work environment contributes to our ability to produce great work. The little things count, yet are overlooked by sales quotas and “company policies”. Large companies do more firing of loyal, hard-working employees, than they do learning to train, retain and nurture them.
Trust yourself enough to delegate tasks. Or, I should say, trust others enough to get the job done. Many first-time managers and bosses get so caught up in their titles they want to do it all. They lose sight of the large machine at work and want to “control” everything that is going on to ensure operations are running smoothly. The problem with this is there isn’t enough time. You can read how to better manage your time for maximum efficiency in HERE. If a manager hires a new employee, I would like to assume they used tact and foresight to deem that person capable of the position. Managers and bosses tend to micro-manage. They hire people to do jobs, but prevent them from doing it great.
It is no wonder that the organizations that seem to grow and attract quality people are the same organizations who put their employees first.
What do you believe is the difference between being a boss and being a leader?